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Greetings Last FANTASY XIV players! This is your producer & director, Naoki Yoshida.

First and foremost, I would like to extend my cheers to all of you lot for your continued support!

Development on our latest expansion pack Endwalker continues equally nosotros focus on implementing content and transitioning to the check and polish stage. Expectations for half dozen.0 are loftier and take resulted in an increased involvement in FINAL FANTASY XIV—specially in North America and Europe, where nosotros are currently experiencing an extreme influx of new players.

Today, I would like to become into detail about the server congestion resulting from this influx and the steps we are taking to address information technology. The bulletin is a long one, so please bear with me.

Player Population Growth

As mentioned above, FINAL FANTASY Fourteen is currently experiencing a dramatic increase in its role player base. This increase is not only limited to the global version (served past the Japanese, North American, and European data centers) but also the locally operated Chinese and Korean versions as well. Recently, we accept experienced record user numbers in all regions, with a vast amount of new players starting time their adventures.

In particular, the increase in NA- and EU-region players over the past two weeks has been both so staggering and unexpected that many players are at present having difficulty logging in or creating new characters due to server congestion, and for this we deeply apologize.

Raising Simultaneous Login Caps

The population that tin be logged in to each Globe server at one time is capped; however, as some of y'all have noticed, this cap is not the aforementioned for all servers, and differs somewhat between data centers (Mana, Aether, Anarchy, etc.). The main reason for this has to practise with a information middle'southward "matching server." A matching server tin can only handle so much information, then to ensure that it functions properly, a capacity limit must be set up. This limit determines the overall maximum population of a data eye, which is then divided past the number of Worlds in the data center to summate how many players can be logged in to each World. If a matching server were to overload, it would issue in the Duty Finder ceasing to function properly and instability when entering instanced content, hence the importance of login caps.

Differences in login caps occur due to differences in the number of Worlds per data centre, as well as differences in matching server operation.

As information technology happens, the matching servers used in the Due north American data centers were recently upgraded to higher-performance models. Continued optimization of this new equipment has allowed united states of america, as of July 16, to increment the maximum number of simultaneous logins across the NA data centers past xviii,000, or approximately 750 per Earth server.

A matching server upgrade for the European union data centers, while currently planned for the immediate future, all the same, is still awaiting. As such, until the upgrade is implemented, it will be difficult for u.s. to raise World login caps to the same degree as those of North American Worlds. That said, the squad is currently working hard to optimize existing servers in an effort to increase the caps, if by a smaller amount, and will effort to make continued adjustments and improvements while maintaining game stability.

Despite the aforementioned cap increase, over the weekend of July 17 and 18, several N American World servers experienced periods of 6 to 7 hours at maximum login capacity. As a consequence, character creation was unavailable for long periods of fourth dimension, and players faced average login wait times of ten-20 minutes. For players residing on Worlds in the European information heart, weekend login wait times were equally high as 40 minutes. We deeply repent for the state of affairs in both regions.

Character Creation & Login Expect Times

When a World server reaches its maximum capacity, whatever additional players attempting to log in volition be placed in a queue and must wait until a player already on the server logs out before being admitted. Every bit character creation requires a player to be logged in in order to write the newly created information to the database, new characters cannot exist created while the server is total.

While nosotros regret having to practise so, we would humbly ask two things of our players to ensure that new players have the opportunity to create characters: commencement, we ask those not actively engaged in the game to log out of their characters rather than remaining logged in while idle . Second, we request that you avert creating new characters during peak congestion times .

　Every bit mentioned above, those who log in while the server is congested may experience login queues, which allow players into the server at a reduced rate in the order that they joined the queue. Login queues occur for two reasons: The outset is that the act of logging in temporarily increases a server's load. When a Globe experiences a large number of players attempting to log in at once, information technology may get overloaded and crash. This is best avoided by staggering logins. The second is, equally explained before, that each World has a maximum login capacity to maintain stability. In such cases, players may just be admitted once others log out.

Nosotros ask that yous patiently remain in the queue should you come across wait times . These queues are necessary to ensure that servers remain stable, while providing a safe, fair ways for players to enter the game during periods of increased user activeness.

Delight besides note that in order to prioritize our paying customers, the login queue is not available to players using the free trial version (regardless of whether information technology occurs due to a surge in logins or a World reaching its capacity). Logging in will only be possible for these players after a World's login queue is cleared. We once again apologize for the inconvenience, only enquire for your agreement on this betoken.

Automatic Logout

Equally an emergency measure out to gainsay congestion, we are also planning the early implementation of the car-logout feature originally slated for the expansion launch. With the release of Patch v.58 , if no input is detected from a character for an extended period of fourth dimension, the grapheme will be automatically logged out of the game. This feature volition be farther expanded to address the surge in logins expected for the launch of Endwalker.

We sympathize that this characteristic volition not be the most pop with our players, but would like to assure yous that it is an constructive means to temporarily combat congestion. Nosotros apologize for whatever inconvenience its implementation may crusade, and give thanks you lot for bearing with the states to ensure that the game remains accessible during this time.

Additional Worlds & Information Centers

A central solution to congestion is an increase in Globe servers, equally well equally the add-on of data centers. As we have already appear, we are currently in the final stages of preparing our new Oceania data center. At the same time, we have been moving forwards with plans to aggrandize fifty-fifty further─putting wheels into motion in the course of approving budgets, securing funding, and purchasing equipment. We intended to assess user numbers and planned content afterward the release of 6.0, then work to have new servers or data centers prepared for 7.0.

The current state of affairs, however, has compelled us to reevaluate this timeline and make up one's mind if it is possible to speed up the process. In that location are, even so, two obstacles that stand up in our manner.

Though the obstacles that still face usa are many, nosotros believe that the best, most effective method for providing our players a stress-free gameplay feel is through the introduction of new servers and data centers. To see this goal realized as presently as reasonably possible, nosotros on the development, operations, and infrastructure teams pledge to continue to exercise our utmost.

In Determination

As producer, the responsibility for being unable to predict the electric current influx of new players falls to me. The days before an expansion'southward launch are supposed to be ones of excitement, only instead they've brought many players grief, and for that I, personally, am extremely sad.

For years, we have watched devoted players from around the world stream their time with Final FANTASY XIV, and now, nosotros sit in awe while new fans join their ranks. Equally nosotros enter our final button in the development of Endwalker, it is this constant period of positive energy that motivates all of us on the development and operations team to carry on. Nix tin can compare to the feeling we get watching you lot enjoy playing the game we've created.

We are aware of the burden we have placed on our player base, and are working diligently to lighten it in the coming weeks and months. Nosotros will continue to develop measures to gainsay server congestion, and volition go along yous up to date with any and all developments in this area.

Thank you one time again for your connected support!

Naoki Yoshida

Final Fantasy Fourteen Producer & Director